Contact us

 

Telephone:
+61 2 9235 4888
Email:
info@magellangroup.com.au
Street Address:
MLC Centre, Level 36, 19 Martin Place
Sydney, NSW 2000

Mainstream Fund Services provides a range of registry services including the processing of applications, redemptions and distributions as well as the maintenance of unitholder records.

For online access to your investments in Magellan's Unlisted Funds, click here.

Telephone:
1300 127 780 (in Australia)
+61 2 8259 8566 (International)
0800 787 621 (New Zealand)
Fax:
+61 2 9247 2822
Email:
magellanfunds@mainstreamgroup.com
Street Address:
Level 1, 51 – 57 Pitt Street
Sydney, NSW 2000
Postal Address:
GPO Box 143
Sydney, NSW 2001

Link Market Services provides a complete range of registry services such as the maintenance of unitholder records and the provision of enquiry facilities via mail, phone, fax and email. 

For information regarding online access to your investments in Magellan's Active ETFs, click here.

Telephone:
1800 206 847
Fax:
+61 2 9287 0303
Email:
magellan@linkmarketservices.com.au
Postal Address:
Locked Bag A14, Sydney South
NSW 1235

Boardroom Limited provides a complete range of registry services such as the maintenance of shareholder and unitholder records and the provision of enquiry facilities via mail, phone, fax and email.

Please visit Boardroom at www.boardroomlimited.com.au using your InvestorServe Login or use the contact details provided.

Telephone:
1300 737 760 (in Australia)
+61 2 9290 9600 (International)
Fax:
1300 653 459
Email:
enquiries@boardroomlimited.com.au
Street Address:
Grosvenor Place
Level 12, 225 George Street
Sydney NSW 2000
Postal Address:
GPO Box 3993
Sydney NSW 2001

Dispute Resolution Process

At Magellan Asset Management Limited (“Magellan”) your feedback is important to us.

What to do if you have a complaint:

Magellan is committed to providing investors with the best possible service. If at any time you are dissatisfied with a service provided by Magellan, please contact us so we can work towards a resolution. 

How to make a complaint:

Magellan accepts all complaints made orally or in writing, formally or informally.

  1. Please contact our Complaints Officer using any of the following methods:
    Phone: +61 2 9235 4888
    Email: complaints@magellangroup.com.au
    Mail: Magellan Asset Management Limited, MLC Centre, Level 36, 19 Martin Place Sydney, NSW 2000
     
  2. Please provide full contact details to enable us to respond to you quickly.
     
  3. Please provide as much detail as possible regarding the nature of your complaint and any supporting documentation.

We will:

  • Provide you with a written receipt of the complaint immediately, or as soon as practicable.
  • Provide you with a final written response setting out Magellan’s proposed remedy as soon as possible, but in any event within 45 days of receiving the complaint.
     
  • Note: The requirement to provide a final response will not apply where the complaint is resolved to your satisfaction by the end of the fifth business day after the complaint is received and you have not requested a response in writing.

Keeping you informed:

We will keep you informed at regular intervals about the progress of our investigations and response.

Still not satisfied?

Magellan is a member of the Australian Financial Complaints Authority (“AFCA”). If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001